Returns Policy
Thank you for shopping with SYRVIN. We hope you are delighted with your purchase. If for any reason you are not completely satisfied, we offer a straightforward returns policy.
- Return Window
You may return most items within 30 days of receiving your order for a full refund or exchange. To qualify for a return, items must be unused, in their original packaging, and in resalable condition.
- Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Underwear and swimwear
- Personalized or custom-made items
- Return Process
To start a return, please contact us via email at [email protected] with your order number and the reason for your return. Our customer service team will guide you through the return process.
- Refunds & Exchanges
Once your return is received and inspected, we will process your refund to the original payment method or issue an exchange if you prefer. Refunds may take up to 7 business days to appear in your account, depending on your payment provider.
- Return Shipping
You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure your returned items are safely received.
- Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at [email protected] immediately. We will arrange for a replacement or refund, and return shipping will be covered.
- International Returns
For international orders, please note that customs duties or taxes may apply when returning items. Any such charges will be the responsibility of the customer.
If you have any further questions, feel free to contact us at [email protected].
Thank you for shopping with SYRVIN!
Contact Information:
For any inquiries, please reach us via email at [email protected], or visit our website syrvin.com.